We recommend using Chrome or Firefox and please make sure the browser view is always at 100% as any view zoom will affect the quizzes display.

You can access the FREE training via a subscribing organisation. For example, if you are a food handler, check if your local council is a subscribing organisation. If your local council is a subscribing organisation, contact them and they will provide you with information on how to best access the FREE training. If your local council is not a subscribing organisation, encourage them to subscribe so that each of the food businesses in that particular local council area (including yours) can access the training for FREE via the local council's website. Alternatively, your organisation can subscribe directly to the training.

There are unlimited user sessions. The program can be used as many times as you like.

Any broadband connection is sufficient however it recommended to use an up to date web browser such as Firefox or Google Chrome.

This will depend on the training program you select and the sections you choose to complete. The training programs have been developed using animation to minimise the download of data.

Yes. The program is designed so that even people with only the most basic computer skills can easily navigate their way through the program.

No. Training that is accredited and recognised nationally can only be delivered by a Registered Training Organisation (RTO).

As often as required. Training should be conducted as part of the induction process for new employees (or employees changing roles) and conducted on a regular basis as part of their ongoing employment.

This will depend on the training program you select and the sections you choose to complete. Approximate viewing times are displayed on the selection page of each training program.

• Internet connection (Broadband highly Recommended)
• A modern web browser such as FireFox, Safari, Mobile Safari or Google Chrome.
• Windows Vista, 7, OSX or iOS 4 and above
• Any modern computer or smart phone or tablet that supports html 5 web standards
• Screen Resolution of 1024 x 768
• Speakers or headphones
• Printer (if you wish to print your Form and Certificate)
• Adobe Reader (if you wish to view your Form or Certificate)
• Email address (separate email address is required for each person creating an account to conduct the training)

The most likely cause of this is an interruption to your internet service. Check you still have an internet connection. Close all of your browser windows (eg. Internet Explorer) and tabs (if applicable) and then ensure your "cache" is cleared (How to Clear Your Cache: Whilst pressing and holding the "Left Shift" button, press the refresh button in your browser). Unfortunately the system will not remember any of the settings or sections you have completed. It is recommend to conduct the training programs on a computer with a reliable internet connection (i.e. A connection that does not "drop out").

The program is designed to be completed in one continuous session. If the training session is left idle for a period of longer than 20 minutes, freezing may be experienced. If freezing is experienced, try reloading the video by either pressing the refresh button in your web browser, or, pressing [ctrl] + [r] on a Windows PC or [command] + [r] on a Mac. If this does not resolve the issue, you will need to restart the training.

This is most likely due to the Chinese language pack not being installed on your computer. To install the Chinese language pack on a Windows machine, follow this link: "How to install the Chinese Language Pack". Or, you can download it directly here: "Chinese Language Pack for Windows XP"

The "N/A" that appears in the "Assessment completed" column represents "Not Applicable" (ie. there was no assessment to complete as part of that section).

• The "X" indicates that a particular section and/or quiz was not selected, viewed and/or completed.
• The "X" will also indicate that a user has skipped through a section and/or quiz without completing it.

Yes. Log back into the training and you will be able to retrieve your certificate and/or acknowledgement form.

All the information relation to the subscription process, costs and requirements can be found on the subscribe / site branding pages.

• I'M ALERT Food Safety
• I'M ALERT Fire Safety and Emergency Response
• I'M ALERT It's Fun Being a Kid - Washing My Hands
• I'M ALERT Responsible Dog Ownership

All the information relation to the subscription process, costs and requirements can be found on the subscribe / site branding pages.

• I'M ALERT Food Safety
• I'M ALERT Fire Safety and Emergency Response
• I'M ALERT It's Fun Being a Kid - Washing My Hands
• I'M ALERT Responsible Dog Ownership

Yes. You can simply select the sections that you have time to complete and provided you return within 30 days you will be able to complete the sections and receive a certificate. If you return later than 30 days then you will be able to print your acknowledgement form for the sections completed but no certificate will be available.

The most likely cause of what you are experiencing is:

• You may have extra tabs, browser windows, or other web browsers open on the same computer which also have the training program running. This can cause download and cache problems with some arrangements of the training package and should be avoided.
• Interruptions to your internet service. Check you still have an internet connection. And/or
• Caching issue. Close out of all your browser windows (eg. Internet Explorer) and tabs (if applicable) and then ensure your "cache" is cleared. (How to Clear Your Cache: Whilst pressing and holding the "Left Shift" button, press the refresh button in your browser).

It is recommended that you conduct the training program on a computer with a reliable internet connection, i.e. a connection that does not 'drop out'.

The SPAM verification prevents the unauthorised sending of submission forms. The entering of the SPAM verification allows for the verification of the sending of the submission form.

An automated email (with your Training Acknowledgement Form/Certificate attached) will be sent upon successful completion of the training. Reasons for this email not being received may include:

• the email being held in the SPAM folder of your email account (check your SPAM folder)
• your email address being incorrectly entered into the email address field