Frequently Asked Questions

Frequently Asked Questions

RECOMMENDATIONS
HOW DO I ACCESS THE FREE TRAINING?
HOW MANY USER SESSIONS ARE THERE?
WHAT TYPE OF INTERNET CONNECTION DO I NEED TO CONDUCT THE TRAINING ONLINE?
HOW MUCH DATA WILL I DOWNLOAD WHEN I CONDUCT THE ONLINE TRAINING?
IS THE PROGRAM EASY TO USE?
IS THE TRAINING ACCREDITED?
HOW OFTEN SHOULD I CONDUCT THE TRAINING?
HOW LONG DOES IT TAKE TO CONDUCT THE TRAINING?
WHAT ARE THE MINIMUM SYSTEM REQUIREMENTS TO CONDUCT THE TRAINING ONLINE
THE PROGRAM/SCREEN HAS FROZEN. WHAT SHOULD I DO?
CHINESE CAPTIONS / SUBTITLES ARE APPEARING AS BOXES / INCORRECTLY, HOW CAN THIS BE FIXED?
WHY HAS THE TRAINING ACKNOWLEDGEMENT FORM GOT AN "N/A" IN THE "ASSESSMENT COMPLETED" COLUMN?
WHY HAS THE TRAINING ACKNOWLEDGEMENT FORM THAT I PRINTED GOT AN "X" FOR SOME SECTIONS?
MY TRAINING ACKNOWLEDGEMENT FORM / CERTIFICATE IS LOST. IS THERE A WAY I CAN SOURCE ANOTHER COPY?
WHAT DOES IT COST TO SUBSCRIBE TO THE TRAINING PROGRAM?
HOW DO I SUBSCRIBE?
CAN I COMPLETE SOME SECTIONS AND RETURN LATER?
WHY ARE THE ANIMATIONS NOT ABLE TO BE SEEN?
WHAT IS THE SPAM VERIFICATION AND WHY IS IT NEEDED?
WHY HAVEN'T I RECEIVED THE EMAIL WITH MY TRAINING ACKNOWLEDGEMENT FORM/CERTIFICATE ATTACHED?

If your enquiry has not been resolved with the information provided on this page, please contact us

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