Frequently Asked Questions

Frequently Asked Questions

HOW DO I ACCESS THE FREE TRAINING?
HOW MANY USER SESSIONS ARE THERE?
WHAT TYPE OF INTERNET CONNECTION DO I NEED TO CONDUCT THE TRAINING ONLINE?
HOW MUCH DATA WILL I DOWNLOAD WHEN I CONDUCT THE ONLINE TRAINING?
IS THE PROGRAM EASY TO USE?
IS THE TRAINING ACCREDITED?
HOW OFTEN SHOULD I CONDUCT THE TRAINING?
HOW LONG DOES IT TAKE TO CONDUCT THE TRAINING?
WHAT ARE THE MINIMUM SYSTEM REQUIREMENTS TO CONDUCT THE TRAINING ONLINE
THE PROGRAM/SCREEN HAS FROZEN. WHAT SHOULD I DO?
CHINESE CAPTIONS / SUBTITLES ARE APPEARING AS BOXES / INCORRECTLY, HOW CAN THIS BE FIXED?
WHY HAS THE TRAINING ACKNOWLEDGEMENT FORM GOT AN "N/A" IN THE "ASSESSMENT COMPLETED" COLUMN?
WHY HAS THE TRAINING ACKNOWLEDGEMENT FORM THAT I PRINTED GOT AN "X" FOR SOME SECTIONS?
MY TRAINING ACKNOWLEDGEMENT FORM / CERTIFICATE IS LOST. IS THERE A WAY I CAN SOURCE ANOTHER COPY?
WHAT DOES IT COST TO SUBSCRIBE TO THE TRAINING PROGRAM?
HOW DO I SUBSCRIBE?
CAN I COMPLETE SOME SECTIONS AND RETURN LATER?
WHY ARE THE ANIMATIONS NOT ABLE TO BE SEEN?
WHAT IS THE SPAM VERIFICATION AND WHY IS IT NEEDED?
WHY HAVEN'T I RECEIVED THE EMAIL WITH MY TRAINING ACKNOWLEDGEMENT FORM/CERTIFICATE ATTACHED?

If your enquiry has not been resolved with the information provided on this page, please contact us

Top of page

Users this month 566

Total users 456,598

View this website and conduct training on your tablet or smartphone!
IE Warning

Ooops! Your browser is out of date!

I'M ALERT uses the latest web technologies so it requires an up-to-date, fast browser!
Try updating your old version of Internet Explorer or better yet, make the switch to Firefox or Chrome!