Frequently Asked Questions

Frequently Asked Questions

HOW DO I ACCESS THE FREE TRAINING?
HOW MANY USER SESSIONS ARE THERE?
WHAT TYPE OF INTERNET CONNECTION DO I NEED TO CONDUCT THE TRAINING ONLINE?
CAN I CONDUCT THE TRAINING ONLINE IF I ONLY HAVE A DIAL UP INTERNET CONNECTION?
HOW MUCH DATA WILL I DOWNLOAD WHEN I CONDUCT THE ONLINE TRAINING?
IS THE PROGRAM EASY TO USE?
IS THE TRAINING ACCREDITED?
HOW OFTEN SHOULD I CONDUCT THE TRAINING?
HOW LONG DOES IT TAKE TO CONDUCT THE TRAINING?
WHAT ARE THE MINIMUM SYSTEM REQUIREMENTS TO CONDUCT THE TRAINING ONLINE
WHAT ARE THE MINIMUM SYSTEM REQUIREMENTS TO RUN THE CD VERSION?
WHY HAS THE ALERT CHARACTER BEEN USED?
WHY IS THERE A TRANSITION (BEAMING IN AND BEAMING OUT OF ALERT CHARACTER) BETWEEN SECTIONS?
WHY HAS MY CERTIFICATE PRINTED OUT WITH "SAMPLE" ACROSS IT?
THE PROGRAM/SCREEN HAS FROZEN. WHAT SHOULD I DO?
CHINESE CAPTIONS / SUBTITLES ARE APPEARING AS BOXES / INCORRECTLY, HOW CAN THIS BE FIXED?
WHY HAS THE TRAINING ACKNOWLEDGEMENT FORM GOT AN "N/A" IN THE "ASSESSMENT COMPLETED" COLUMN?
WHY HAS THE TRAINING ACKNOWLEDGEMENT FORM THAT I PRINTED GOT AN "X" FOR SOME SECTIONS?
MY TRAINING ACKNOWLEDGEMENT FORM / CERTIFICATE IS LOST. IS THERE A WAY I CAN SOURCE ANOTHER COPY?
WHAT DOES IT COST TO SUBSCRIBE TO THE TRAINING PROGRAM?
HOW DO I SUBSCRIBE?
CAN I COMPLETE SOME SECTIONS AND RETURN LATER?
WHY AFTER BEING IN THE TRAINING FOR ONLY A FEW MINUTES (OR PARTIALLY WAY THROUGH), AM I CONGRATULATED AND THEN PRESENTED WITH A TRAINING ACKNOWLEDGEMENT FORM FULL OF CROSSES?
WHY ARE THE VOICEOVERS NOT ABLE TO BE HEARD?
WHY ARE THE ANIMATIONS NOT ABLE TO BE SEEN?
WHAT IS THE SPAM VERIFICATION AND WHY IS IT NEEDED?
WHY HAVEN'T I RECEIVED THE EMAIL WITH MY TRAINING ACKNOWLEDGEMENT FORM/CERTIFICATE ATTACHED?

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